In Skype for Business Online, address book and GAL lookups are performed through web requests only. The address book is preparing to synchronize.If the problem persists, contact your system administrator. This may be because the proxy server setting in your web browser does not allow access to the address book. Cannot synchronize with the corporate address book.When you try to search the address book, you receive one of the following error messages: Scenario 2: You can't search the global address list by using Microsoft Skype for Business 2392146 Skype for Business Online users can't communicate with external contacts.Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked.Īfter you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list.įor additional help with external contacts, see the following Microsoft websites:.In the main Skype for Business window, click Relationships.The contact seems to be offline and hasn't been blocked by the user in the user's Contacts list. Verify the following conditions before you do additional troubleshooting: Procedure Scenario 1: Contacts seem to be offline in Skype for BusinessĬontacts appear to be offline for several reasons. Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.You can't search the address book in Skype for Business.
Contacts seem to be offline in Skype for Business, or they have a status of "presence unknown.".
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This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues: Contacts in Skype for Business Online appear to be offline or aren't searchable
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